Because we know that you want more than just technology…we deliver a relationship.
Your business means more to us than just business. To us, it’s a relationship and we’re fully invested. The same dedicated team that manages your implementation stays with you for ongoing customer service and support, including your sales account manager. We know your process and we know your unique needs. So, when you call, we’ll know you (and you’ll know us) and we’ll know how to help you ― quickly and efficiently.
We work directly with your extended network of providers (payroll, benefit administration, HR, insurance carriers, consultants and others) as if they were part of your company. Whether during implementation or when you make a change in providers, we take the lead in coordinating what needs to be done to maintain smooth operations.
Who’s Where’s customer service philosophy supports:
- Dedicated, focused, knowledgeable and aligned customer support professionals
- Direct access to live support team members in the U.S.
- Daily management review of client calls through client management software
- Client-initiated enhanced offerings
Our customer service philosophy is:
“Treat every client as if they are our only client.”
Our support staff works together in one location in our Minnesota headquarters, alongside our sales and technical professionals.
As a team, we listen to our clients and continually provide new features to help maximize efficiency.