Customer Service
Customer Service
Because we know that you want more than just technology…we deliver a relationship.
Your business means more to us than just business. To us, it’s a relationship and we’re fully invested. The same dedicated team that manages your implementation stays with you for ongoing customer service and support, including your sales account manager. We know your process and we know your unique needs. So, when you call, we’ll know you (and you’ll know us) and we’ll know how to help you ― quickly and efficiently.
Our customer service philosophy
“Treat every client as if they are our only client.” As a team, we listen to our clients and continually provide new features to help maximize efficiency.
We Work Directly With You
We work directly with your extended network of providers (payroll, benefit administration, HR, insurance carriers, consultants and others) as if they were part of your company. Whether during implementation or when you make a change in providers, we take the lead in coordinating what needs to be done to maintain smooth operations.
Who’s Where’s customer service philosophy supports:
- Dedicated, focused, knowledgeable and aligned customer support professionals
- Direct access to live support team members in the U.S.
- Daily management review of client calls through client management software
- Client-initiated enhanced offerings
About us
Points North, established in 1994, is a nationally recognized software company located in Duluth, Minnesota. The Points North team has been dedicated to providing companies of all sizes with the best compliance, reporting, and data aggregation solutions. We focus on learning about the needs of your company and customizing our products specifically for your requirements. Our products include ACA Reporter, Certified Payroll Reporting, Who’s Where, Attendance Advisor, and EEO Reporter. Through our partnerships, software, and customer support we create an experience that is seamless and predictable.
Phone Contacts
888.561.2072218.726.1195
218.726.0893 (Fax)
888.561.2072
218.726.1195218.726.0893 (Fax)
Email:
info@points-north.com
sales@points-north.com
careers@points-north.com
support@points-north.com
